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    Delivery to, Saudi Arabia

    • Frequently asked questions

    Frequently Asked Questions (FAQ)

     

    Have a question? You'll likely find the answer here. If not, our team is always ready to help.

    Equipment & Brands

    Q. What types of equipment does Riyadh Palace offer?
    We offer a wide range of commercial foodservice equipment including display refrigerators, freezers, ovens, grills, heaters, blenders, and much more.
    Q. Do you carry products from international brands?
    Yes. We import our products from the best European and Asian manufacturers, ensuring all equipment meets the highest standards of quality, safety, and efficiency.
    Q. Do you supply to businesses and commercial kitchens?
    Yes. We specialize in supplying foodservice equipment to restaurants, hotels, catering businesses, bakeries, and all types of commercial kitchens across Saudi Arabia and the GCC.

    Ordering & Logistics

    Q. Can I place an order through the website?
    Yes. You can browse and purchase directly through our online store at www.riyadhpalace-store.com
    Q. Do you offer delivery and installation services?
    Yes. Our team handles the full supply and installation of equipment to ensure everything is set up correctly and ready to use. Delivery timelines will be communicated to you at the time of purchase.
    Q. Can I visit a showroom before purchasing?
    Absolutely. We have 6 showrooms across Riyadh, Dammam, and Al-Ahsa where you can explore our full range of products in person.

    Maintenance & Warranty

    Q. What should I do if my equipment develops a fault?
    Contact our customer service team immediately through our website or by visiting your nearest branch. We will assess the issue and arrange a maintenance visit as quickly as possible. We ensure the availability of spare parts to keep your equipment running smoothly.
    Q. Is there a warranty on your products?
    Warranty terms vary by product and brand. Please check the product details page or speak with our sales team for specific warranty information.

    Didn't find your answer?

    Our team is always available to help with your specific inquiries.

    📍 Riyadh - Dammam - Al-Ahsa
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